NZGold Manuka: Shipping & Returns

Shipping

New Zealand Orders: Flat Rate of $10.00NZD for all deliveries.
–We offer national shipping, with FREE delivery for orders exceeding $50NZD.
–Shipments within New Zealand are fulfilled through a tracked courier service provided by either NZ Post or NZ Couriers.
–Order Cutoff Time: Orders placed by 12:00 PM (NZ time) will be processed on the same business day. Please allow 1-2 business day for order processing and handling before shipment.
–Delivery time is between 2-3 days New Zealandwide.
–Please be aware that our courier company is unable to deliver to PO Box addresses.

International orders: Flat Rate of $45.00 NZD/$25.00EUR for all deliveries.
–We offer global shipping, with FREE delivery for orders exceeding $500NZD/$280EUR.
–Order Cutoff Time: Orders placed by 12:00 PM (NZ time) will be processed on the same business day. Please allow 1-2 business day for order processing and handling before shipment.
–International orders are dispatched via NZ Post, with delivery durations subject to local markets, typically within 10-15 business days.
–Note that PO Boxes are not accepted for parcel delivery.
–For orders shipping outside New Zealand, please note that you are liable for all import duties, taxes, and customs fees. You must also ensure that your ordered items comply with your country’s regulations. We do not accept responsibility for any costs or issues arising from customs confiscation.

Return

At NZGold Manuka, we are committed to offering only the finest quality Manuka Honey products and ensuring top-notch service to our customers. We guarantee complete satisfaction with our products. However, please note that due to NZ biosecurity regulations, once honey is exported, it cannot be returned to the country.

Should you encounter any dissatisfaction with a product, please reach out to us, and we will promptly replace the item, suggest an alternative, or provide a full refund of the purchase price.

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